Questions? We've got answers

We support the methods Saudi gamers actually use: mada, Visa, Mastercard, and Apple Pay. Every payment runs through a secure, PCI-compliant gateway — your card details never touch our servers.

All prices are in Saudi Riyals (SAR) and already include 15% VAT. The price you see is the price you pay — no surprise fees stacked on at checkout.

If your order hasn't shipped yet, reach out fast and we'll do our best to change or cancel it. Once it's handed to the courier we can't pull it back — but you can still return it once it arrives. See our Refund & Returns policy for how that works.

Yes. Checkout runs over an encrypted (HTTPS) connection and payments are handled by a trusted, PCI-DSS-compliant processor. We never see or store your full card number. How we handle your data is laid out in our Privacy Policy.

We're an online store and we ship across the Kingdom of Saudi Arabia — from Jeddah and Riyadh to the smaller cities. We don't ship outside KSA for now. Full details are in our Shipping Policy.

Delivery time depends on your city and the courier's schedule. The exact processing and delivery windows by region are listed — and kept up to date — on our Shipping Policy page, so you always see the current estimate rather than a number we can't promise.

Your shipping cost is shown clearly at checkout before you pay — nothing hidden. The cost structure and any free-shipping threshold are set out on the Shipping Policy page.

Once your order ships, you'll get the courier's tracking details by email so you can follow it to your door. If anything looks off, message us on WhatsApp and we'll chase it down.

Yes — within the return window, as long as the item is in its original condition and packaging. The exact window, conditions, and steps are spelled out in our Refund & Returns policy.

Easiest way: message us on WhatsApp or email support with your order number and what you'd like to return. We'll walk you through the next steps. The full process lives on the Refund & Returns policy page.

Once we receive and check your returned item, your refund goes back to your original payment method. The processing timeframe is set out in our Refund & Returns policy — after we approve it, the rest is your bank's processing time.

We're sorry — let's fix it. Contact us as soon as you can with your order number and a photo of the issue. If it's a defect or our mistake, we cover the return. The reporting window and details are in our Refund & Returns policy.

Always. STRIXON only sells authentic, brand-new gear sourced through legitimate channels — no clones, no refurbs sold as new. Authenticity isn't a feature here, it's the whole point.

Warranty coverage depends on the product and its brand — when a manufacturer warranty applies, it's noted on that product's page. On top of that, your statutory consumer rights under Saudi law always apply. The general terms are in our Terms of Service.

Reach out with your order number and a quick description of what's happening. We'll help you sort out a warranty claim or a return, depending on the case and the timeframe. Start the conversation on WhatsApp or email — links are at the bottom of this page.

Because cheap, out-of-spec USB-C cables and ports are everywhere — and they can damage your gear. When we mark a product Type-C verified, it means we've checked it behaves the way a proper USB-C device should. It's part of curating gear we'd actually use ourselves.

An account makes life easier — it keeps your order history and saved addresses in one place so checkout is quicker next time. You can create one in under a minute.

No stress. On the sign-in page, hit "forgot password" and we'll email you a reset link. Follow it, set a new password, and you're back in.

We only collect what we need to process your orders and support you, and we protect it. Exactly what we collect, why, and your rights over it are detailed in our Privacy Policy.

STRIXON is a Saudi gaming-gear store built around one idea: see it first. We curate authentic, performance-first gear — mice, keyboards, headsets, controllers and more — for gamers across the Kingdom. More about us on the About page.

Fastest is WhatsApp — tap the button at the bottom of this page. You can also email us, or use the full Contact page for every channel and our business details.

Our official support hours are being finalised and will be posted on the Contact page. In the meantime, send us a message anytime — we'll get back to you as soon as we can.

Yes — the whole store works in both Arabic and English, fully right-to-left in Arabic. Switch anytime from the language toggle in the header.