Shipping Policy

We aim to get your order to you quickly, safely, and with full visibility. This Policy sets out where we deliver, who delivers for us, how long preparation and delivery take, what shipping costs, and how tracking works.

Delivery times and charges shown on the website at checkout always take precedence over the general guidance here, as they reflect your specific address and order. Estimated times are working-day estimates, not guarantees, and may be affected by public holidays, weather, or events outside our control.

We deliver to addresses within the Kingdom of Saudi Arabia only. We do not currently ship internationally.

• We deliver to residential and business addresses; some remote areas may take longer or be served by a pickup point.
• We are unable to deliver to PO boxes — please provide a physical national address.
• If we cannot deliver to your area, we will let you know and refund any amount paid.

Orders are delivered by our shipping partner: Aramex. Once your order is dispatched, the carrier handles the delivery and the tracking updates.

We may use more than one carrier, or change carrier, to give you the best coverage and delivery time for your area. The carrier responsible for your order is shown in your dispatch confirmation.

After your order and payment are confirmed, we prepare and pack it before handing it to the carrier. Our standard processing (handling) time is 1–2 business days.

• Processing time is separate from, and comes before, the delivery time below.
• Orders placed on weekends or public holidays begin processing on the next business day.
• At busy periods or for made-to-order items, processing may take a little longer; we will tell you if so.

Estimated delivery time is counted from dispatch (after processing) and varies by region within the Kingdom:

• Major cities (e.g. Jeddah, Riyadh, Dammam) — 1–3 business days.
• Other regions and remote areas — 3–7 business days.

These are working-day estimates, not guaranteed dates. The estimate for your specific address is shown at checkout and in your dispatch confirmation.

Any shipping charge is calculated and shown clearly at checkout before you pay, so you always see the total — order plus shipping — before confirming.

• How shipping is charged — a flat SAR 25 rate per order.
• Prices on the website are shown in Saudi Riyals (SAR) and include VAT where applicable.
• If a shipping surcharge applies to a remote area, it is shown at checkout before you pay.

We offer free standard shipping on orders at or above a set amount, before any discount and excluding any remote-area surcharge:

• Free-shipping threshold — free shipping over SAR 299.
• Orders below the threshold are charged the standard shipping rate shown at checkout.

This threshold is the single source of truth for the free-shipping figure used elsewhere on the site; the value shown at checkout always governs.

Once your order is dispatched, we send a dispatch confirmation with a tracking number and a link so you can follow your delivery with the carrier.

• Tracking may take a few hours to become active after dispatch.
• You can also view your order status in your account, or by contacting us with your order number.

Please make sure your delivery address and contact number are complete and correct at checkout. The carrier may call or message you to coordinate delivery.

• If you notice a mistake, contact us as soon as possible — we can usually correct the address only before the order is dispatched.
• Delivery delays or failures caused by an incomplete or incorrect address, or an unreachable contact number, are not our responsibility, and any re-delivery cost may be charged to you.

Carriers usually make more than one delivery attempt and may hold your parcel at a local point for collection. If a delivery cannot be completed:

• Please respond promptly to the carrier's contact to arrange delivery or collection.
• If the parcel is returned to us as undeliverable after failed attempts, we will contact you to arrange re-delivery (a further shipping charge may apply) or a refund for the returned items.
• Where a return to us is caused by an incorrect address or an unreachable recipient, the original and re-delivery shipping costs may be deducted from any refund.

You may ask to change your delivery address or cancel your order before it is dispatched. Contact us as soon as possible with your order number.

Once an order has been dispatched, it can no longer be changed or cancelled — but you may still return eligible items after they arrive under our Refund & Returns Policy.

We pack orders carefully, but if your order arrives damaged, please do not worry — you are covered.

• Please report it promptly with your order number and photos of the item and its packaging.
• We will arrange a replacement or refund under our Refund & Returns Policy, which sets out the full process and your rights.

None of this limits your statutory rights under the consumer-protection laws of the Kingdom of Saudi Arabia.

For any question about delivery or this Policy, please contact us:

• Email — support@strixonstore.com
• Phone / WhatsApp — +966 50 422 8580

STRIXON is operated by Strixon Store, Kingdom of Saudi Arabia — Commercial Registration No. 5800110452, VAT No. 312509518400003.