Refund & Returns Policy

We want you to be happy with your purchase. If a Product is not right for you, you may return most items within the return window set out below, provided they meet the condition requirements. Separately — and at any time within the periods described — you are always entitled to a remedy for items that arrive damaged, defective, or incorrect (see Damaged, defective & incorrect items).

Refunds are made to the original payment method through our payment provider (Tap Payments). We cannot refund to a different card, account, or person.

You may request a return within 7 days of receiving your order, counted from the delivery date. Requests made after the window may not be eligible, except for your statutory rights and for damaged, defective, or incorrect items.

• The Product must meet the condition requirements in the next section.
• You may be asked for proof of purchase (the order number or tax invoice).
• The right to return does not apply to the non-returnable items listed below.

To be eligible for a return, the Product must be:

• unused and in the same condition in which you received it;
• in its original packaging, with any seals, tags, and protective film intact;
• complete — with all accessories, cables, manuals, free gifts, and bundled items included.

We may reduce or decline a refund for a Product returned with signs of use, missing parts or packaging, or damage that was not present at delivery. This does not affect your rights in respect of damaged, defective, or incorrect items.

For hygiene, safety, and legal reasons, the following are not returnable or refundable unless they arrive damaged, defective, or incorrect:

• digital products, software, and game keys or codes once revealed or activated;
• consumables and opened items where the seal has been broken;
• earphones, headsets, and other personal/hygiene items once unsealed;
• gift cards and store credit;
• personalised or custom-configured items made to your specification;
• items damaged by misuse, accident, or unauthorised modification or repair after delivery.

To start a return, contact us before sending anything back so we can confirm eligibility and give you return instructions:

1. Message us by email at support@strixonstore.com or by WhatsApp at +966 50 422 8580.
2. Include your order number, the item(s) you wish to return, and the reason. For a damaged or incorrect item, please attach photos.
3. We will confirm whether the item is eligible and send you the return instructions and address.

Please do not send items back without confirmation — unannounced returns may be delayed or refused.

Once your return is approved, send the Product back using the method we provide in the return instructions. Please pack the item securely — ideally in its original packaging — so it is not damaged in transit; you remain responsible for the item until it reaches us.

• Who pays return shipping — for a change-of-mind return, the customer pays the return-shipping cost. For a damaged, defective, or incorrect item, STRIXON covers it (see below).
• For a damaged, defective, or incorrect item, we cover the cost of the return.
• Keep your shipment receipt or tracking number until your refund is completed.

When we receive your return, we inspect the Product against the condition requirements above and let you know whether the return is approved.

• If approved, we proceed to refund or exchange as you requested.
• If the Product does not meet the requirements, we may decline the return or offer a partial refund, and we will explain why. Where a return is declined, we may return the item to you.

Approved refunds are issued to the original payment method through our payment provider (Tap Payments). We do not refund as cash or to a different card or account.

• Processing time — once a return is approved, we initiate the refund within 5–10 business days. The time for the amount to appear in your account afterwards depends on your bank or card issuer.
• What is refunded — the price you paid for the returned Product. The original delivery charge is refunded only where the return is due to our error or a damaged, defective, or incorrect item.
• Restocking fee — no restocking fee applies to eligible returns.

If you would like a different item, the simplest route is usually to return the eligible Product for a refund and place a new order for the one you want.

Where a direct exchange is possible — for example, the same item in a different specification — it is subject to availability. Any price difference is charged or refunded through the original payment method. For a damaged, defective, or incorrect item we will replace it with the same Product wherever possible.

If your order arrives damaged, is defective, or is not the item you ordered, this is our responsibility and you will not be out of pocket.

• Please report it within 3 days of delivery, with your order number and photos of the item and packaging.
• We will arrange a return at our cost and, at your choice and subject to availability, send a replacement or issue a full refund — including the original delivery charge.
• This is in addition to your statutory rights under the consumer-protection laws of the Kingdom of Saudi Arabia.

You may ask to cancel an order before it is dispatched. Contact us as soon as possible with your order number; if the order has not yet been dispatched, we will cancel it and refund the amount paid to your original payment method.

Once an order has been dispatched, it can no longer be cancelled — but you may still return eligible items under this Policy after they arrive.

A manufacturer's warranty is separate from your right to return. Some Products carry a warranty from the manufacturer; where one applies, its duration and terms are set by the manufacturer and are stated on the product page or in the documentation supplied with the Product.

A fault that appears outside the return window may be covered by the manufacturer's warranty rather than this Policy. Contact us and we will help you with the warranty claim. None of this limits your statutory rights under the consumer-protection laws of the Kingdom.

To start a return or ask about a refund, please contact us:

• Email — support@strixonstore.com
• Phone / WhatsApp — +966 50 422 8580

STRIXON is operated by Strixon Store, Kingdom of Saudi Arabia — Commercial Registration No. 5800110452, VAT No. 312509518400003.